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Return Policy

Return Policy

We have a specific return and exchange policy for our products, especially those that are discounted or made to measure.

  1. Return Policy for Ready-Made Products: For discounted ready-made products, we don't allow returns or exchanges. However, if there's a size issue and we have the desired size in stock, we may facilitate an exchange. In this situation, the customer will need to ship the product back to us. We reserve the right to deny returns or refunds if we suspect misuse of our policies or payment methods.

  2. Return Eligibility: For ready-to-wear products, you can return them within 10 days of receipt if they are unused and in their original condition. You have the option to exchange the product or receive a refund minus the shipping cost, or obtain a full refund as store credit.

  3. Made-to-Measure Products: These custom-tailored products, created after discussions and measurements taken over a call, cannot be returned or exchanged.

  4. Partial Payment Deposit: The partial payment deposit is non-refundable, particularly if the customer fails to receive the parcel after it has been shipped or if the order is in the production process.

FAQs:

Q1: What does free delivery/COD mean?

A: Free delivery/COD refers to not charging extra for shipping. For size or product exchanges, the first exchange is without extra charge. However, subsequent exchanges will incur additional shipping costs.

Q2: What is the refunded amount for bank account refunds?

A: The refunded amount for bank account refunds excludes the shipping cost (forward and reverse).

Q3: What is the refunded amount for store credit?

A: The refunded amount for store credit is the full amount, ensuring customers are not charged shipping fees on their refunded order.

Q4: Can made-to-measure products be exchanged or returned?

A: No, made-to-measure products are tailored specifically for the customer and cannot be returned or refunded.

Q5: Is the partial payment amount refundable?

A: The partial payment amount is non-refundable. It acts as a safety deposit and is not refundable if the order isn't accepted or received.

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FREE EXCHANGE

30 days return on all items

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